NibVault support
Help with your collection.
Find answers to the most common questions or get in touch directly. Your catalogue is private, so support can never see it unless you deliberately choose to share something.
Quick answers
Your data
Where is my collection stored?
On your device, with optional private iCloud sync on Apple devices or Google Drive sync on Android. NibVault does not hold your collection.
Backups
How do I keep a safe copy?
Open NibVault’s menu, choose Data, backup & sync, then save a complete vault backup to a location you trust.
New device
Can I move my collection?
Yes. Export a vault backup on the old device, then restore that file on the new one.
More answers
Where can I learn about every feature?
The feature guide shows how the main tools work. The FAQ covers common questions.
Before you write
Including a few details helps make support faster:
- Your device model and iOS, iPadOS or Android version.
- The NibVault version shown in the app.
- What you were trying to do and what happened instead.
- Any error message, ideally as a screenshot.
Please do not send a vault backup or personal photographs unless they are genuinely needed and you are comfortable sharing them.
Get NibVault
Available on the App Store for iPhone and iPad, and on Google Play for Android phones and tablets.
